• Facilitates workload of team
• manages incoming orders and distributes to team
• Works with trade show coordinator, director of sales & marketing, and national sales manager to establish trade show staffing and schedule
• Manages escalation of customer complaints and concerns.
• Training of incoming staffers
• Communicates directly with National Sales Manager any changes in procedure or policy
• Coordinates National Sales Meetings with multi-line representatives and Picnic Time sales staff
• team scheduling - adjustments made as necessary to keep workload as even as possible
• works directly with production staff to identify improvements and/or challenges to current procedures
• reviews and coordinates approvals of contracts with Key Accounts
• receives requests for rebates from key accounts and works with Sales Support A and accounting team to pay

those rebates

• reviews and approves credits issued to customers
• works directly with management to evaluate team and identify opportunities and/or challenges. Adjusts as needed to meet requirements