Main point of contact for customer returns or QC issues
issue replacement orders
file claims w/ carriers for lost or damaged packages, send replacement order upon customer request
following up with carriers and issue a credit once claim has been paid.
assist customers in locating replacement parts , process replacement order at no charge or charge customer for repalcement parts.
creating a RMA when custom request to return item.
investagate shortages, check weight box count and give a copy to Danny to look into and check with shipping.
Reroute shipment to other address or have package return back to Picnic Time.
call Fed-ex or UPS to have freight charges rebilled to correct account.
call fed-ex to have a credit issued for late shipments
verify claim status and check to see if credit is issued in sales pad for damaged or missing items.
Clean up RMA bucket
research credit balances give a copy to Diane to process refund check
issue replacement order
Runs smartlists and applies RMA credits to replacement invoices /net & prepaid order w/ open bal report
issue refund on c/c returns
run credit card payment and give to iesenia to process
process returns when received back and send copy to customer and depending on customer I may need to process a return on their portal.
process Kohl's returns enter goods into sales pad, check pricing and verify what was returned based off the return manifest supplied by Kohl's. Email a copy of the RMA and a list of what was nto received verse item that were not on Kohl's manifest, email a copy to Leo.
process Promo returns (customized orders) create a RMA in system, give copy to Promo rep to get a new shipping address to reship goods.