Answer incoming phone calls/handle high call volumes (seasonal) Provide information about products and services.Answer questions about warranties or terms of sale. Research answers or solutions as needed.
Assist with placement of orders via phone, trade shows, email or fax, cancel orders, determine freight charges, process payments and transfer orders to invoice, and inquiries about website
Handle own back-orders when items become available and process these orders in a timely manner
Monitor assigned accounts daily, ensure that orders and packing slips are downloaded through their portals, processed, invoiced and to provide tracking to each vendor and close out the orders in a timely manner.
Assist Warranty Claims Dept. with returns, RMA's, resolve product or service issues by clarifying the customers needs, by determining the cause of the problem or issue via phone or email
Assist Warehouse Manager in re-printing orders daily from the following sales batch (decoration, pack, pick, ship) by 2:00 pm and 4:30 pm to ensure all orders ship by the required ship date
Member of Spam, help plan events, bring employee merriment, help set up new employees make them feel welcome
Assist with Kits components reports, print reports for licensed products for each decorating department