Picnic Time knowledge base

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====== Customer Service Returns ======

  * Main point of contact for customer returns or QC issues
  * issue replacement orders
  * file claims  w/ carriers for lost or damaged packages, send replacement order upon customer request
  * following up with carriers and issue a credit once claim has been paid.  
  * assist customers in locating replacement parts , process replacement order at no charge or charge customer for repalcement parts.   
  * creating a RMA when custom request to return item. 
  * investagate shortages, check weight box count and give a copy to Danny to  look into and check with shipping.
  * Reroute shipment to other address or have package return back to Picnic Time.
  * call Fed-ex or UPS to have freight charges rebilled to correct account. 
  * call  fed-ex  to have a credit issued for late  shipments 
  * verify claim status and check to see if credit is issued in sales pad for damaged or missing items.
  * Clean up RMA bucket 
  * research credit balances give a copy to Diane to process refund check 
  * issue replacement order 
  * Runs smartlists and applies RMA credits to replacement invoices /net & prepaid order w/ open bal report  
  * issue refund on c/c returns 
  * run credit card payment and give to iesenia to process 
  * process returns when received back and send copy to customer and depending on customer I may need to process a return on their portal.
  * process Kohl's returns enter goods into sales pad, check pricing and verify what was returned based off the  return manifest supplied by Kohl's.  Email a copy of the RMA and a list of what was nto received verse item that were not on Kohl's manifest, email a copy to Leo.    
  * process Promo returns (customized orders) create a RMA in system, give copy to Promo rep to get a new shipping address to reship goods.
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