Picnic Time knowledge base

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====== Customer Service ======

  * Answer incoming phone calls/handle high call volumes (seasonal) Provide information about products and services.Answer questions about warranties or terms of sale. Research answers or solutions as needed
  * Creates a strong foundation for new customers, providing important general information and gathers all information that is needed so that when the customer provides the first order there are no delays
  * Assist with placement of orders via phone, trade shows, email or fax, cancel orders, determine freight charges, process payments and transfer orders to invoice, and inquiries about website
  * Handle own back-orders when items become available and process these orders in a timely manner
  * Monitor Vendor Net and other assigned accounts daily, ensure that orders and packing slips are downloaded through their portals, processed, invoiced and to provide tracking to each vendor and close out the orders in a timely manner.
  * Assist Key Retail on Mondays in routing Amazon orders
  * Assist Warehouse Manager in re-printing orders daily from the following sales batch (decoration, pack, pick, ship) by 2:00 pm and 4:30 pm to ensure all orders ship by the required ship date 
  * Monitor a list of Net 30 accounts on a monthly basis for past due invoices
  * Other duties as assigned

Picnic Time knowledge base

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