Picnic Time knowledge base

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.

====== Customer Service / Data Entry / Sales ======

  * Answer incoming phone calls/handle high call volumes (seasonal), Provide information about products and services.Answer questions about warranties or terms of sale. Research answers or solutions as needed.
  * Review or make changes to customers accounts
  * Assist with placement of orders via phone, trade shows, truck loads, email or fax, cancel orders, determine freight charges, process payments and transfer orders to invoice, and inquiries about website
  * Handle own back-orders when items become available and process these orders in a timely manner
  * Assist with Kit components report, for licensed products for each decorating dept
  * Monitor Vendor Net and other assigned accounts daily, ensure that orders and packing slips are downloaded through their portals, processed, invoiced and to provide tracking to each vendor and close out the orders in a timely manner.
  * Monitor EDI accounts daily, ensure that orders are exported into Sales Pad, download packing slips  through each partners portal, process orders, send acknowledgements, ASN's and invoices and close out the orders by end of shift.
  * Attend and work at Harley trade shows, follow up on leads to generate sale, service existing accounts, obtain orders, provide literature and price list, maintain a record of customers and update it frequently

Picnic Time knowledge base

User Tools

Site Tools

Page Tools